For the last year, my observations of medical clinics and medical facilities have been an eye-opener regarding the attitude or the lack of positive attitude from the supportive staffs. The laid back atmospheres and the inefficiencies of staff members makes or breaks the reputation of the medical professionals who hope to gain the trust of their patients. In one area that needs desperate updating is the records management area. For all the paperwork that the patients are expected to repeat over and over again needlessly to the "black hole" of "where is that paperwork now," these medical non-professionals need a retraining in skills and a change of attitude that puts the patients first. How many medical doctors have been embarrassed by the ineptitude of their staffs from time to time? How many are fighting any change that would make their work more efficient and more effective.
To the credit of some medical clinics and facilities, a change is happening slowly in the records management area. Using the electronic methods that are available, many non-professional staff would save time and less stress with paperwork if the information was more organized via the electronic approach. In some offices that my adventures took me, the staff had already converted to using electronic record keeping for all patients' data with proper security. We hope that more and more offices will reduce the necessity of trying to find the "lost files in the black hole" by making changes that will benefit the office staff, the professional doctors, and other supportive staff. Change for change sake is really no change at all. The management functions of planning, organizing, directing/staffing, and controlling are best utilized in the medical arenas throughout the world with twenty-first century electronic information processing methods where the atmosphere has a positive attitude and a professional attitude about the patients. To quote an old saying, "People do not care about what you know but about how much your care."
To the credit of some medical clinics and facilities, a change is happening slowly in the records management area. Using the electronic methods that are available, many non-professional staff would save time and less stress with paperwork if the information was more organized via the electronic approach. In some offices that my adventures took me, the staff had already converted to using electronic record keeping for all patients' data with proper security. We hope that more and more offices will reduce the necessity of trying to find the "lost files in the black hole" by making changes that will benefit the office staff, the professional doctors, and other supportive staff. Change for change sake is really no change at all. The management functions of planning, organizing, directing/staffing, and controlling are best utilized in the medical arenas throughout the world with twenty-first century electronic information processing methods where the atmosphere has a positive attitude and a professional attitude about the patients. To quote an old saying, "People do not care about what you know but about how much your care."
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